Privacy

Data controller The controller responsible for the processing described in this policy is Alfredo Parrilla Hortelano, Spanish tax identification number (NIF) 38505323B, owner of Farmacia Novelia. Business address: Carrer Major, 238, 08759 Vallirana, Barcelona, Spain. Contact email: [email protected].

What data we process and why Browsing and security. Hosting and delivering the website may involve processing IP addresses, connection requests and other technical data needed to display the website, maintain its availability and detect incidents or misuse. Where the pharmacy is responsible for this processing, its legal basis is the legitimate interest in providing an available and secure website. The website does not include audience measurement tools, advertising tracking or commercial profiling. Enquiries, requests and complaints. If you contact the pharmacy, we will process the identification and contact details and the content you provide in order to handle your communication. Where your request concerns a product or service you ask us to provide, the legal basis will be the contractual relationship or the corresponding pre-contractual steps. For other general enquiries, we will rely on the legitimate interest in responding to people who contact the pharmacy. Complaints will also be handled to meet applicable legal obligations. Please provide only the data needed for your request. Without sufficient contact details, we may be unable to reply. We do not use the data from these communications to send you advertising simply because you have contacted us.

Email and WhatsApp You can contact us using the pharmacy's email address or the external WhatsApp link. To protect your privacy, please check with the team before sending prescriptions, medical reports or any other healthcare documents. This policy covers website browsing and general communications. If your enquiry requires pharmaceutical care involving health data, we will explain which channel to use and provide the specific information for that service. The pharmacy is responsible for its processing of the messages it receives. Using an external platform does not remove that responsibility.

Retention Enquiry data is kept for as long as needed to respond to the enquiry and complete its handling. It is then erased or, where applicable, retained with access and use blocked for the statutory periods during which liability may arise. Data relating to complaints or a contractual relationship is retained in accordance with the obligations and time limits applicable to that relationship. Retention of technical data takes account of the need to provide the service and detect, investigate and resolve incidents, as well as applicable legal obligations. Processing carried out by providers for their own purposes is governed by the retention criteria described in their policies.

Providers and recipients Cloudflare is used to host and deliver the website. The contact email uses Gmail, a Google service. Support providers may also be involved, with the access needed to provide their services, as may authorities and public bodies where there is a legal obligation. Each provider's role depends on the service: some processing may be carried out on behalf of the pharmacy, while other processing is carried out by the provider as a controller in its own right. These services may involve processing data outside the European Economic Area. Cloudflare's documentation provides for standard contractual clauses for the relevant transfers. Google provides information on adequacy mechanisms and standard contractual clauses for its international transfers. You can consult: Cloudflare Privacy Policy. Cloudflare Data Processing Addendum. Google Privacy Policy. Google information on international transfers. WhatsApp Privacy Policy for the European Region. You can request information about recipients and applicable safeguards by writing to [email protected].

Links to other platforms Links to Google Maps, WhatsApp and social media open external services. When you access them, their providers may process data in accordance with their own terms and policies. Maps and social media content are not embedded in this page. You can contact us by email or visit the pharmacy without using a social network.

Your rights Where applicable, you may exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability by writing to [email protected] or to the business address above. Where processing is based on your consent, you may withdraw it without affecting the lawfulness of processing carried out before withdrawal. We will request additional information to verify your identity only where necessary. You can also lodge a complaint with the Spanish Data Protection Agency. We do not make decisions based solely on automated processing that produce legal effects concerning you or significantly affect you.

Cookies and storage on your device This website does not use advertising or audience measurement cookies, or persistent storage to remember your language between visits. It also does not include advertising pixels or click-tracking tools. Your language selection is not saved for subsequent visits. Technical mechanisms that are strictly necessary to provide and protect the service are not used for advertising or commercial profiling. This configuration does not require consent for optional cookies, because none are used. If features requiring consent are added, this information will be updated and consent will be requested before they are activated.